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Appealing a moderation action

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Info

We have a strict no mercy appeals policy. Please do not submit an appeal for a moderation action unless you have new information that could affect the decision.

Important

Our moderation team will never send you a Direct Message about your ban and will never allow appeals through non-official means. For more information, please view the information below regarding how to appeal.

The vast majority of moderation in the community is done by human staff members. Humans make mistakes, and that is why we have an appeals process. This process will allow you to request a review of any moderation action taken against you.

What do I include in my appeal?

What you are supposed to include in your appeal depends on why you are appealing your moderation action.
  1. If your appeal is based on innocence, you need to prove your innocence. While we do our best to verify evidence before acting upon it and usually involve you in this process, sometimes false evidence can still slip through.
  2. If your appeal is based on the correctness of the moderation action, you simply need to state what the correct duration or action would have been, or argue why the moderation action is invalid altogether.

Appealing

Website Bans

If you have been website banned, you should appeal on our Discord server or Fluxer community through the in-app ticketing system.

Discord Bans

If you have been banned from our Discord server, you may appeal in any of two ways:
  1. Appeal through the website by opening a ticket. Make sure to mention that you are appealing a Discord ban.
  2. Appeal through our Appeals server by opening a ticket
Note

In the past, we used to issue Permanent Bans for relatively minor infractions. All bans issued on or before March 23, 2025 are considered Legacy Bans and they are appealable even if the user is guilty.

⚠️ This only applies to Discord Bans.

Fluxer Bans

  1. Appeal through the website by opening a ticket. Make sure to mention that you are appealing a Fluxer ban.

The outcome

After your appeal is submitted, it will be reviewed by our Appeal Team. Your appeal may be approved or denied, though approval does not automatically mean reversal of the moderation action.

The Appeal Team will re-review the evidence that was used to moderate your account, your in-appeal statements and your in-appeal counter evidence (if you provided any). Finally, they'll determine whether or not to approve or deny your appeal.

If your appeal is approved, the moderation action may be updated to match what it should've been from the start. It may also be reversed if the moderation action itself should not have been issued.
If your appeal is denied, your moderation action stands and it will not be modified.
Important

If you do not agree with the outcome, you must dispute the outcome in the same ticket. You will usually have 24 hours to do so, starting from the moment the Appeal Team gets back to you with their decision. If you do not contest the outcome, you forfeit your right to seek re-review of the appeal from higher staff later.

Tip

Sometimes, we use automated systems to moderate accounts. Appeals for automated moderation actions will be denied by default if an appeal is submitted within 24 hours, as human moderators will review automated moderation actions as soon as possible.

If your automated moderation action is still in effect after 24 hours, then you may appeal if you still feel the moderation action was incorrect.